Delivery & Returns

Returns and Refunds

To make a return for any reason you must return the item with this form: Returns Form. In addition please locate the order number and write it on the front of the package with letters RMA in front of it. (The order number can be found on your confirmation email or on the paperwork received with the order where it is called the 'channel number').

More information on exchanges and returns may be viewed in our terms and conditions.

Delivery

We endeavour to ship orders within a couple of days of receipt of the order from our stock. Some items are made to order or are not kept in stock as they are less ordered items in which case there may be a delay of up to 2 weeks before you receive the item. Should there be a greater delay we will contact you.

Please be aware that Covid-19 is causing some sporadic delays for a multitude of reasons. Please wait 10 working days for your delivery after we have confirmed dispatch. If after 10 working days you have not received your order then please contact us. Thanks.

Shipping to all UK postcodes

Shipping is via 1st class Royal Mail or by courier at our discretion.

Order value up to:	Shipping cost
£9	£1.95
£500	£4.25
£500 +	Free

Shipping to Europe

Shipping to Europe is via Air Mail for packages up to 2kg or by courier where the order exceeds 2kg.
These prices are a guide though on occasion we may have to contact you for further payment if the cost of the shipping significantly exceeds the guide prices.

Order value up to:	Shipping cost
£9	£3.75
£15	£4.50
£35	£9.00
£200	£15.00
£500	£25.00
£500+	Free

Rest of World

Shipping to the rest of the world is via Air Mail for packages up to 2kg or by courier where the order exceeds 2kg.
The prices below are a guide. For packages up to 2kg the prices shown should be correct for parcels over 2kg and usually over a value of £55 we will notify you of the additional cost after you have placed the order - you may contact us before placing the order though you will need to know what you are ordering! Overseas shipping costs can be all over the place depending on destination, weight, size and urgency of the product!