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Returns and Refunds
To make a return for any reason you must return the item with this form: Returns Form. In addition please locate the order number and write it on the front of the package with letters RMA in front of it. (The order number can be found on your confirmation email or on the paperwork received with the order where it is called the 'channel number').
More information on exchanges and returns may be viewed in our terms and conditions.
More information on exchanges and returns may be viewed in our terms and conditions.
Delivery
We dispatch our orders via Royal Mail and Parcelforce, and occasionally by courier.
If you do not receive your order as quickly as expected please wait 10 working days for your delivery after we have confirmed dispatch. If after 10 working days you have not received your order then please contact us. Thanks.
International Orders
Customs in many countries are causing delays to normal delivery times. We remain confident that orders will be delivered eventually. Please be patient - thank you.
Shipping to all UK postcodes
Shipping is via Royal Mail, Parcelforce or by courier at our discretion.
Shipping to Europe
Shipping to Europe is via Air Mail or by courier depending on weight and value.
These prices are a guide though on occasion we may have to contact you for further payment if the cost of the shipping significantly exceeds the guide prices.
Local taxes
For orders shipped outside the UK local taxes, import duties and fees may be payable.
Llocal taxes, import duties and fees where applicable are the responsibility of the recipient.
For certain countries we are able to ship 'Delivered Duties Paid' (DDP) for these countries we will charge vat when you place the order. The order should then arrive to you directly with no additional payments due.
As of 28/12/2023 the countries we can deliver DDP are: Germany, France, Ireland, Portugal, Netherlands, Cyprus, Malta, Austria, Switzerland, Luxemburg, Norway.
Rest of World
Shipping to the rest of the world is via Air Mail or by courier depending on weight and value.
These prices are a guide though on occasion we may have to contact you for further payment if the cost of the shipping significantly exceeds the guide prices.
For orders shipped outside the UK local taxes, import duties and fees may be payable.
Local taxes, import duties and fees where applicable are the responsibility of the recipient.
For the USA a personal allowance of $800 exists so you are unlikely to have to ever pay any additional charges.
We are responsible for your order until it reaches you.
If you do not receive your order as quickly as expected please wait 10 working days for your delivery after we have confirmed dispatch. If after 10 working days you have not received your order then please contact us. Thanks.
International Orders
Customs in many countries are causing delays to normal delivery times. We remain confident that orders will be delivered eventually. Please be patient - thank you.
Shipping to all UK postcodes
Shipping is via Royal Mail, Parcelforce or by courier at our discretion.
Order value up to: | Shipping cost |
£9 | £1.95 |
£500 | £4.25 |
£500 + | Free |
Shipping to Europe
Shipping to Europe is via Air Mail or by courier depending on weight and value.
These prices are a guide though on occasion we may have to contact you for further payment if the cost of the shipping significantly exceeds the guide prices.
Local taxes
For orders shipped outside the UK local taxes, import duties and fees may be payable.
Llocal taxes, import duties and fees where applicable are the responsibility of the recipient.
For certain countries we are able to ship 'Delivered Duties Paid' (DDP) for these countries we will charge vat when you place the order. The order should then arrive to you directly with no additional payments due.
As of 28/12/2023 the countries we can deliver DDP are: Germany, France, Ireland, Portugal, Netherlands, Cyprus, Malta, Austria, Switzerland, Luxemburg, Norway.
Order value up to: | Shipping cost |
£9 | £4.25 |
£15 | £5.75 |
£35 | £11.00 |
£100 | £20.00 |
£200 | £35.00 |
£500 | £45.00 |
£500+ | £45 + excess |
Rest of World
Shipping to the rest of the world is via Air Mail or by courier depending on weight and value.
These prices are a guide though on occasion we may have to contact you for further payment if the cost of the shipping significantly exceeds the guide prices.
For orders shipped outside the UK local taxes, import duties and fees may be payable.
Local taxes, import duties and fees where applicable are the responsibility of the recipient.
For the USA a personal allowance of $800 exists so you are unlikely to have to ever pay any additional charges.
Order value up to: | Shipping cost - Exluding USA | Shipping cost - USA |
£9 | £4.25 | £4.75 |
£15 | £8.25 | £9.5 |
£55 | £21.00 | £24 |
£100 | £38.00 | £43 |
£200 | £55.00 | £58 |
£200+ | £80.00 + excess | £95 + excess |
We are responsible for your order until it reaches you.
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