Refund policy

Returns Process

To make a return for any reason you must return the item with this form: Returns Form. In addition please locate the order number and write it on the front of the package with letters RMA in front of it. (The order number can be found on your confirmation email or on the paperwork received with the order where it is called the 'channel number').

Return and refund Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

You may cancel your order any time before dispatch. Once dispatched you have a right to withdraw from the sales contract and return the order/items. The period for the right to withdraw, which is 14 days, begins the moment you receive your order. Should you desire to withdraw from the sales contract you are still subject to our returns policy as outlined below.

Items that are returned for a refund will have the cost of the goods refunded but not the shipping charge refunded though at our discretion we may refund the shipping charge.

Items that are on 'Special offer' or in a sale may be returned for other product but not for a refund.

Items, unless defective, must be returned complete in as new condition. It is the responsibility of the customer returning the product to make sure it is packaged and protected suitably.

To make a return for any reason you must fill in a returns form which can be found elsewhere on our website (Look for the link that says "Delivery & Returns".)

If you are seeking a refund and are applicable for a refund we shall refund you within 10 working days of receiving the product via the payment method that the order was originally paid.

As you are responsible for the items until they are received by us we recommend that you insure them and that you have proof of sending or proof of delivery.

For orders where a quote has been provided or a discount (not a coupon) applied there will be a restocking charge of 25% of the value of the order. Where a product has been customised, changed or some such other then no returns will be accepted.